However, passengers who were Knock-bound on June 28 and subsequent days aren’t in a forgiving mood just yet. And they may never be, short of compensation for their ordeal.
“We have taken a bit of pounding,” the company’s chairman Tom Dalrymple is quoted as saying. “Much of it justified, some of it totally undeserved. But we are conducting a full internal enquiry into all aspects of our performance — with a view to ensuring that our Ireland West Knock-JFK service performs to the high standard we expect from all our routes.”
Much of the rest of the company’s 1,220 word-statement is a lengthy elaboration of mitigating circumstances, including the terrorist attack at Glasgow Airport on June 30, while at one point it apparently criticizes the ground crew company at JFK, Swissport, for failing to follow instructions.
“It absolutely infuriates me, ” said Long Islander Kathy Burke about the statement. She was set to travel to Ireland with her husband and children on June 28 and eventually flew with another airline seven days later.
Speaking to the Echo, Burke said she has not heard from Flyglobspan, either via phone or email, in the 26 days since she checked in at JFK. “So, although Flyglobespan states that they have apologized to customers, they actually haven’t,” she said.
Like many customers, Burke was refunded via her credit card company for the Flyglobespan tickets, but would like to be compensated for other costs. She supports the effort to win compensation —